Privacy Policy

01Information We Collect

When you interact with Sarvasa Hospitality through our website, inquiry forms, phone consultations, or strategic engagements, we may collect the following categories of information:

• Partner Contact Information: Name, professional title, business email address, direct telephone or WhatsApp number, and corporate identity.
• Property & Hospitality Asset Details: Hotel brand name, geographical location, inventory size (room keys), food & beverage outlets, banqueting capacity, and target market segments.
• Commercial & Performance Metrics: Average Daily Rate (ADR), Revenue Per Available Room (RevPAR), historical occupancy patterns, current distribution channels, and marketing budget allocations shared voluntarily during audit consultations.
• Technical & Log Data: IP address, device specifications, browser type, referral URLs, and interactions with website components collected via standard server logs and cookies.

02Purpose and Legal Basis for Processing

Sarvasa Hospitality processes information solely for legitimate commercial, operational, and contractual objectives:

• To evaluate hospitality properties and formulate customized marketing, revenue management, or advertising proposals.
• To execute contracted advisory services, commercial audits, pricing strategies, and performance marketing campaigns.
• To communicate regarding ongoing audits, strategic recommendations, invoice processing, and partner support.
• To comply with statutory legal, taxation, and financial recordkeeping requirements under the laws of India.

03Commercial Non-Disclosure & Confidentiality

We treat all commercial, financial, and strategic information regarding your hotel or resort as strictly confidential trade secrets. Sarvasa Hospitality enforces internal non-disclosure protocols, ensuring that your property’s performance benchmarks, rate structures, and customer profiles are never disclosed to competitive properties or unauthorized external entities.

04Cookies and Tracking Technologies

Our website uses basic functional and analytical cookies to ensure optimal performance, measure visitor engagement, and provide smooth navigation. We may deploy conversion tracking pixels (such as Google Analytics or Meta Pixel) solely to evaluate the effectiveness of our marketing initiatives. You can manage or disable cookie preferences at any time via your browser settings.

05Third-Party Service Providers

We do not sell, rent, or lease your personal or business data. We only share essential operational data with trusted third-party technology providers under strict confidentiality agreements for:

• Authorized digital advertising networks (Google Ads, Meta Ads) for running campaigns on behalf of contracted properties.
• Secure cloud infrastructure, email hosting, and customer communication channels.
• Government authorities or regulatory bodies only when required by law or judicial order under Indian jurisdiction.

06Data Retention & Security Measures

We retain personal and commercial data only for as long as necessary to fulfill the purposes for which it was gathered, or as mandated by legal, accounting, and compliance requirements. We apply technical and organizational security measures including SSL/TLS 256-bit encryption, strict privilege access controls, and encrypted data backups to protect your information against unauthorized access, loss, or alteration.

07Your Statutory Rights

Under the Digital Personal Data Protection Act, 2023 (DPDP) and applicable Indian data protection frameworks, you have the right to:

• Request confirmation and access to the personal data we hold about you.
• Request correction or updating of inaccurate, outdated, or incomplete details.
• Request deletion or erasure of your personal data when no longer needed for commercial or legal obligations.
• Withdraw previously granted consent for marketing communications at any time.

08Grievance Officer & Contact Details

In accordance with the Information Technology Act, 2000 and DPDP Act provisions, any questions, privacy concerns, or requests regarding your information may be addressed to our designated officer: